Refunds
If a purchase fails, the money returns to your bot balance on its own. You don't need to write to support and wait for a decision: the bot sends a message with the order number and the refund amount.
When money comes back automatically
- Stars could not be sent or Premium could not be activated.
- A Steam top-up failed, for example because the wallet currency didn't match the one you chose.
- A game key, a gift card code or an eSIM was not issued.
- Payment for a channel giveaway failed.
- A withdrawal to a card or a QR payment failed.
The refund goes to your bot balance in dollars. You can spend that money on another purchase right away.
If an order is "hanging"
Sometimes the supplier takes longer than usual to answer. In that case the bot doesn't refund right away. It holds the order and rechecks it on its own. If it goes through, you get a purchase message, and if not, the money returns to your balance automatically.
If you've been waiting for more than half an hour, write to support at @BenefitSupportBot and include the order number. The number is in the bot's message and in the "Orders" section.
Don't place the same order a second time until the first one has finished: you could accidentally pay twice.
When a refund isn't possible
A completed order can't be cancelled: Stars and Premium are already on the recipient's account, the money is already in the Steam wallet, and the code or key has already been issued. So before you confirm, check the recipient, the login, the card's country and the key's region. The bot shows all of this on the purchase screen.
Can I take money out of my balance
Part of the money on your balance can be withdrawn to a Russian bank card through the "Withdraw/Pay" section, with a 10% fee. Which money can be withdrawn and which can only be spent is explained on the payment page.
If you want back money that you haven't spent, write to support at @BenefitSupportBot. Such requests are reviewed individually, under the Terms of Service.
Frequently asked questions
How long does a refund take?
If a purchase fails, the money comes back right away, together with the error message. If an order is being rechecked, the refund arrives when the bot gets a final answer.
I made a mistake in the login or @username. Can I get a refund?
If the order has already been completed, no: the money or Stars went to the account you specified. That is why the bot shows the recipient before you pay.
A code won't activate. Is that a refund case?
First check the card's country or the key's region: that is the most common cause. If everything matches, write to support with the order number and the exact text of the error.