Questions and answers
This page covers general questions about the balance, orders and bonuses. Questions about a specific product are on its page: Steam, Stars, Premium, cards, keys.
Getting started
Do I need to register?
No. Just open the @BenefitStarsRobot bot in Telegram, and your shop account is created automatically.
Do I have to subscribe to the channel?
No. The bot will suggest subscribing to @BenefitCommunity, where we post news and promotions, but you can skip this step.
Is there an English version?
Yes. The language follows your Telegram settings, and you can switch it with the button at the bottom of the main menu.
What is the mini app?
The same shop, as an app inside Telegram: catalog, history, profile. It opens with the "Open the app" button in the bot. Your balance and orders are shared with the bot.
Balance and payment
How do I top up my balance?
In the bot, tap "Top up", choose a method and enter the amount in dollars. The bot shows the amount to pay in your currency. More on the payment page.
Why is the balance in dollars?
That way the price is the same for everyone, whatever currency the payment is in: rubles, tenge or cryptocurrency.
Can I withdraw money from my balance?
Partly: through the "Withdraw/Pay" section to a Russian bank card, with a 10% fee. What can be withdrawn and what can only be spent is explained on the payment page.
Orders
Where can I see my orders?
In the bot, use the "Orders" button in the main menu. In the mini app, it's the "History" tab, which also lists your balance top-ups.
Where is the order number?
In the bot's purchase message and in the list of orders. Include it when you write to support.
My order didn't arrive
First check the recipient: the @username, the Steam login (account name) or the account where you're activating the code. If everything is right and the order is taking longer than usual, write to support at @BenefitSupportBot with the order number.
Can I cancel an order?
Not a completed one. If an order fails, the money returns to your balance on its own. More on the refunds page.
Bonuses
How do I enter a promo code?
Just send it to the bot as a regular message. There is no separate button. The bot replies with the terms of the bonus.
How does inviting friends work?
Your link is under "Profile" → "Invite a friend". Your friend gets 5% back on their first purchase, up to $1. You get 2% of their Stars, Premium and giveaways, and 1% of Steam, keys, cards and everything else. Bonuses go to your balance, and you can withdraw them.
Wholesale and API
Can I buy wholesale?
Yes. Shops and resellers get wholesale prices and an API for Stars, Premium and Steam top-ups. Terms are discussed with @SupBenefit, and the documentation is at benefit.gg/docs.